Terms and Conditions of Use
Welcome to the The Chandlery Web site. By using the The Chandlery Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Chandlery Web site.
The Chandlery reserves the right to make changes to the The Chandlery Web site and its Conditions of Use and Privacy Policy at any time. Each time you use The Chandlery Web site, you should visit and review the then current Conditions of Use, and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with The Chandlery Web site, its content or Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using The Chandlery Web site.
Disclaimers and Limitation of Liability
By using the The Chandlery Web site, you expressly agree that use of The Chandlery Web site is at your sole risk. The The Chandlery Web site is provided on an "AS IS" and "as available" basis.
Under no circumstances shall The Chandlery be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use The Chandlery Web site, including but not limited to reliance by you on any information obtained from The Chandlery Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of The Chandlery has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the The Chandlery Web site.
Product Display/Colors
The The Chandlery attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and The Chandlery reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Chandlery will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with The Chandlery Return Policy.
How do I get in touch with you?
support@thechandlery.com
1-800-529-4047
10:00 am – 6:00 pm EST, Mon - Thrus
10:00 am - 7:00 pm EST, Friday - Sat
12:00 am – 4:00 pm EST, Sunday
If we don't answer, we're probably helping a customer.
Just leave a message and we'll call you back!
What kind of shipping do you provide?
We offer Fed Ex Shipping.
How long will it take to get my item?
In-Stock Items ship within 24-48 hours. You will receive a tracking number by e-mail.
If an item is backordered, that means our shop has sold out and we'll need a little extra time to get it to you. A time estimate will be listed on the item page in that case.
What's your return policy?
We want you to love your candles! If you're not satisfied, just return the item within 30 days.
If there's a problem with your order please contact us so we can make things right.
We're also happy to process an exchange for you, and can help you with the details by e-mail or phone.
We cannot accept returns or exchanges on Holiday Items
A refund for your return will be credited to your purchasing credit card minus shipping (unless it was a mistake on our part).
Mailing address for returns:
The Chandlery
911 E New Haven Ave
Melbourne, FL 32901
What payment methods do you accept?
MasterCard, Visa, American Express, Discover and Payal.
Currently we don't accept checks or mail-in orders.
If you are more comfortable placing an order by phone, we'll be happy to take your credit card payment that way.
Just give us a call during our normal store hours.
How can I get more information about an item? I need more details before ordering.
No problem! E-mail caroline@thechandlery.com or Call us at 1-800-529-4047
I have feedback about how you can make your site/items/shopping experience/grammar better.
We're always looking to improve. Send us an e-mail! That kind of feedback (yes, even the grammar stuff) is important to us.